Technical Customer Services Officer

Technical Customer Services Officer

BTTG® requires a Technical Customer Services Officer to work at their office based in Leeds. The department is responsible for carrying out routine testing of carpets and other related articles.

With a century of experience in textiles and related products BTTG® and Shirley® are the leading independent organisation for testing and certification.  BTTG® specialise in the testing, certification and auditing of Personal Protective Equipment and Construction Products.  Shirley® is a member of the OEKO-TEX® Association and offers testing and certification to STANDARD 100 by OEKO-TEX®, MADE IN GREEN BY OEKO-TEX®, STeP, DETOX TO ZERO, ECOPASSPORT, LEATHER STANDARD by OEKO-TEX® plus analytical and investigation services and a member of the Expert Witness Scheme.  In essence we certify, test, audit, advise and train.

Reporting to the Manager, the main duties include:

  • Management of the enquiries– responding to client emails, logging of enquiries, uploading of test results 
  • Preparation and issuing of quotations to clients 
  • Performing technical review (Contract Review) of test submissions received  
  • Dealing with incoming telephone calls from clients, appropriate transfer of calls and forwarding of messages 
  • Post – incoming/outgoing 
  • Receiving deliveries 
  • Preparing and sending out samples for external testing 
  • Booking in jobs and preparing paperwork 
  • Sales Order creation using SAGE  
  • Purchase orders 
  • Typing reports and scanning job cards to Manchester 
  • Greeting visitors/contractors, preparation of meeting rooms and hosting 
  • General ad hoc administrative tasks 

The applicant should:

  • Relevant Science degree or equivalent / 3 years experience in a similar technical environment 
  • Have knowledge of ISO 17025 and working within a quality system would be beneficial 
  • Ideally with an interest in textiles and/or construction products
  • Have good written English 
  • Be computer literate with knowledge of Microsoft Excel/Word 
  • Be able to deal with our clients directly in a professional, efficient and helpful manner 
  • Be able to work individually or within a group and under own initiative 
  • Be well organised, meticulous, and able to multitask 
  • Experience of using Sage is preferred but full training would be provided to the right candidate.  

Please note that this is an office-based position and homeworking is not offered.

Company Profile

Shirley Technologies Limited has made a huge contribution to the development of textiles over the past 100 years.

Our Shirley® brand focuses on sustainable apparel, and specialises in the testing of innocuousness, ecology and microbiology.

The BTTG® name is famous for testing, certification and auditing services for the personal protective equipment, and construction & industrial products markets.

We have clients in over 80 countries, with laboratories in UK and India, and offices in nine countries.

If you are interested in applying for this role, please submit a covering letter with full CV to

Technical Customer Services Officer - Leeds