Carpet complaints investigation bttg

Carpets Complaints Investigation


BTTG™ provides two levels of carpet complaint resolution: on-site inspection and laboratory testing.

On-site Inspection

The independent On-site Inspection Service provides an expert assessment of carpet complaints and can be commissioned by any party involved in a dispute.  All aspects are taken into account as appropriate, including manufacturing defects and fitting.  The results, presented as a report, are based on an inspection of the carpet plus laboratory tests where necessary. The report can be used as the basis of a settlement.

Laboratory Testing

BTTG™ offer a full range of BS (British Standard), EN (European Norm) and ISO (International Standards Organisation) carpet tests that cover all types of carpet complaints.  Whether the carpet has lost its appearance or changed colour due to sunlight fading, we can test the carpet in our UKAS accredited laboratories.  Where requested informed comments are given with test reports.  These comments are based on our vast knowledge of the industry, test method and classification scheme development and complaint investigation work.  All opinions and interpretations are also covered by our UKAS accreditation.

For further information, please contact our Customer Services team in Leeds (, alternatively you can contact us on +44 (0)113 2591 999.