Certification Customer Services Administrator

Customer Services Administrator

Due to a vacancy within the Certification Customer Service Team we are seeking a Certification Customer Services Administrator based in Trafford Park.

Reporting to the Certification Team Leader the main duties are:  

  • Creating and sending of Sales Orders
  • Sending confirmation of payments to clients
  • Raising and sending estimates and quotes
  • Use of CRM
  • Communication with customers
  • Reviewing customer applications against BTTG®’s technical scope
  • Data entry
  • General ad hoc administrative tasks

Essential Key skills: 

  • Organised, with excellent attention to detail
  • Comfortable and confident in dealing with overseas colleagues either on the telephone or via email
  • High level of computer literacy and attention to detail
  • Ability to meet deadlines and prioritise work
  • Experience in administration duties and customer service is preferable

Please note that this is an office-based position and homeworking is not offered.

Reporting Line Manager: James Lumb


Company Profile

With over a century of expertise in textiles and related products, BTTG® and Shirley® are the leading independent organisation for testing and certification. BTTG® specialise in the testing, certification and auditing of Personal Protective Equipment and Construction Products. Shirley® is a member of the OEKO-TEX® Association and offers testing and certification to OEKO-TEX® STANDARD 100, MADE IN GREEN®, STeP®, DETOX TO ZERO®, ECOPASSPORT®, LEATHER STANDARD®, RESPONSIBLE BUSINESS® and ORGANIC COTTON®, plus analytical and investigation services as a member of the Expert Witness Scheme.  

We operate in nine countries, assist clients in over 70 countries and have four laboratories in the UK along with one in India.  Our offices are in the UK (Manchester and Leeds), Dublin, Bangladesh, China, Kenya, Pakistan, Singapore, South Africa, Vietnam, and India.

If you are interested in applying for this role, please submit a covering letter with full CV to recruitment@bttg.co.uk

Certification Customer Services Administrator - Manchester